[Mesppsdir] FW: Attention MaineCare Providers: HealthPAS Online Portal, Provider Services, Member Services Unavailable

[Adley, Mary]

FYI,

Online Portal and the Provider and Member Services call centers are unavailable.

________________________________________

Mary Adley, Ed.D.
Coordinator of State Agency Programs
Office of Special Services & Inclusive Education
23 State House Station
Augusta, Maine 04333-0023
Email: mary.adley at maine.gov<mailto:mary.adley at maine.gov>
Phone: 207-624-6671
Maine DOE<http://www.maine.gov/doe> | Facebook<https://www.facebook.com/MaineDepartmentofEducation1/> | Twitter<https://twitter.com/mdoenews> | Instagram<https://www.instagram.com/mainedepted/?hl=en> | Maine DOE Newsroom<https://mainedoenews.net/> | OSSIE Webpage<https://www.maine.gov/doe/learning/specialed/>

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From: Office of MaineCare Services <meoms at subscriptions.maine.gov>
Sent: Friday, July 19, 2024 11:02 AM
To: Adley, Mary <Mary.Adley at maine.gov>
Subject: Attention MaineCare Providers: HealthPAS Online Portal, Provider Services, Member Services Unavailable

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You are subscribed to MaineCare - General, All Services for Maine Department of Health & Human Services. This information has recently been updated, and is now available.
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Attention MaineCare Providers: HealthPAS Online Portal, Provider Services, Member Services Unavailable<https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDQsInVyaSI6ImJwMjpjbGljayIsInVybCI6Imh0dHA6Ly93d3cubWFpbmUuZ292L2RoaHMvb21zL3Byb3ZpZGVycy9wcm92aWRlci1idWxsZXRpbnMvYXR0ZW50aW9uLW1haW5lY2FyZS1wcm92aWRlcnMtaGVhbHRocGFzLW9ubGluZS1wb3J0YWwtcHJvdmlkZXItc2VydmljZXMtbWVtYmVyLXNlcnZpY2VzP3V0bV9tZWRpdW09ZW1haWwmdXRtX3NvdXJjZT1nb3ZkZWxpdmVyeSIsImJ1bGxldGluX2lkIjoiMjAyNDA3MTkuOTc4NDkzOTEifQ.LNKCl-5yKul6BMX55_4QX0pfgQewsQsjJaHfidCP1aM/s/1191514404/br/246038491851-l>
Jul 19, 2024

This morning, Friday, July 19, 2024, Gainwell became aware that Crowdstrike, a leading security product vendor and supplier for Gainwell, has reported a problem with an update to one of their products. The Crowdstrike problem has affected technology systems worldwide. As a result, the Health PAS Online Portal and the Provider and Member Services call centers are unavailable.

Crowdstrike has identified the fix and is restoring services incrementally. Gainwell is working with its external cloud-service providers to monitor the situation as it unfolds. We do not yet have an estimate for when the portal and call centers will be available. We will provide an update when we have more information.



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________________________________

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________________________________
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