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<title>Attention MaineCare Providers: HealthPAS Online Portal, Provider Services, Member Services Unavailable</title>
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<p class="MsoNormal"><b>FYI,<o:p></o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>Online Portal and the Provider and Member Services call centers are unavailable.</b><b><o:p></o:p></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">________________________________________ <br>
<br>
<b>Mary Adley, Ed.D.</b> <br>
Coordinator of State Agency Programs <br>
Office of Special Services & Inclusive Education <br>
23 State House Station <br>
Augusta, Maine 04333-0023 <br>
<b>Email: </b><a href="mailto:mary.adley@maine.gov"><span style="color:#467886">mary.adley@maine.gov</span></a>
<br>
<b>Phone</b>: 207-624-6671 <o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Office of MaineCare Services <meoms@subscriptions.maine.gov>
<br>
<b>Sent:</b> Friday, July 19, 2024 11:02 AM<br>
<b>To:</b> Adley, Mary <Mary.Adley@maine.gov><br>
<b>Subject:</b> Attention MaineCare Providers: HealthPAS Online Portal, Provider Services, Member Services Unavailable<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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MaineCare Providers: HealthPAS Online Portal, Provider Services, Member Services Unavailable</span></b></span><span style="mso-bookmark:gd_top"></span></a><span style="mso-bookmark:gd_top"><b><span style="font-size:14.5pt"><o:p></o:p></span></b></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:gd_top"></span><a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDQsInVyaSI6ImJwMjpjbGljayIsInVybCI6Imh0dHA6Ly93d3cubWFpbmUuZ292L2RoaHMvb21zL3Byb3ZpZGVycy9wcm92aWRlci1idWxsZXRpbnMvYXR0ZW50aW9uLW1haW5lY2FyZS1wcm92aWRlcnMtaGVhbHRocGFzLW9ubGluZS1wb3J0YWwtcHJvdmlkZXItc2VydmljZXMtbWVtYmVyLXNlcnZpY2VzP3V0bV9tZWRpdW09ZW1haWwmdXRtX3NvdXJjZT1nb3ZkZWxpdmVyeSIsImJ1bGxldGluX2lkIjoiMjAyNDA3MTkuOTc4NDkzOTEifQ.LNKCl-5yKul6BMX55_4QX0pfgQewsQsjJaHfidCP1aM/s/1191514404/br/246038491851-l"><span style="mso-bookmark:gd_top">Attention
MaineCare Providers: HealthPAS Online Portal, Provider Services, Member Services Unavailable</span><span style="mso-bookmark:gd_top"></span></a><span style="mso-bookmark:gd_top">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:gd_top">Jul 19, 2024<o:p></o:p></span></p>
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<p><span style="mso-bookmark:gd_top">This morning, Friday, July 19, 2024, Gainwell became aware that Crowdstrike, a leading security product vendor and supplier for Gainwell, has reported a problem with an update to one of their products. The Crowdstrike problem
has affected technology systems worldwide. As a result, the Health PAS Online Portal and the Provider and Member Services call centers are unavailable.<o:p></o:p></span></p>
<p><span style="mso-bookmark:gd_top">Crowdstrike has identified the fix and is restoring services incrementally. Gainwell is working with its external cloud-service providers to monitor the situation as it unfolds. We do not yet have an estimate for when the
portal and call centers will be available. We will provide an update when we have more information.<o:p></o:p></span></p>
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